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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Latest products

LEGO Axle and Pin Connector Angled #1 (100 pcs)
LEGO Axle and Pin Connector Angled #1 (100 pcs)


LEGO 630 Brick Separator ORANGE
LEGO 630 Brick Separator ORANGE

€ 2,49

Offer valid until 28 April 2025
LEGO Tile Round 1x1 MEDIUM AZURE (100 pcs)
LEGO Tile Round 1x1 MEDIUM AZURE (100 pcs)


LEGO Cap Star Wars with Patches BLACK
LEGO Cap Star Wars with Patches BLACK

€ 24,99

LEGO 76940 T-Rex Dinosaur Fossil Exhibition
LEGO 76940 T-Rex Dinosaur Fossil Exhibition



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Envoi très rapide , reçu 2 jours après la commande, en pleine période de fêtes en plus. Ce set était en rupture partout même sur le site officiel Lego, très satisfait de ce site.
From: Benjamin GROSSTEPHAN
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Livraison le surlendemain, prix très intéressant. Je recommande ce site et je passerai d’autres commandes.
From: Guilhem Sedikki-Cuvier
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Quick response from customer service. Same day dispatch after the purchase. Super fast delivery
From: Karolina Baliuniene
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thank you as always better prices than the lego website The delivery fee could be a little lower, talk to the carrier, and to the mastercard to get the fee to reduce it. stay well
From: Sandra Cunha
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Excellent fast service, next day delivery to ireland and I ordered about 11.30 am the day before,would recommend and will purchase from website again, thank you
From: Laura Tyrrell
Rating:
 
 
 
 
 

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