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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Latest products

LEGO 76315 Iron Man's Laboratory
LEGO 76315 Iron Man's Laboratory

€ 54,99

Offer valid until 28 April 2025
LEGO Puzzle Butterflies & Blooms
LEGO Puzzle Butterflies & Blooms


LEGO 76312 The Hulk Truck VS Thanos
LEGO 76312 The Hulk Truck VS Thanos

€ 29,99

Offer valid until 28 April 2025
LEGO 77243 Oracle Red Bull Racing RB20 F1 Race Car
LEGO 77243 Oracle Red Bull Racing RB20 F1 Race Car

€ 26,99

Offer valid until 31 March 2025
LEGO 76431 Hogwarts Castle Potions Class
LEGO 76431 Hogwarts Castle Potions Class

€ 39,99


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Fantastic service. Very good communication and fast delivery (to the UK). I’m very impressed.
From: Katherine Thornton
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Really pleased fast service and order processing and delivered really quickly
From: Sarah Morgan
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Heel goede service. Ik had een drinkfles besteld. Bij aankomst gemerkt dat deze lekte. Na contact met de klantendienst een nieuwe fles aangekregen. Top van jullie!
From: Heidy vanderschueren
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The service/Package was in a good state. I am happy to complete my collection.
From: Tony Awais Daud
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Great shop to order from was looking for a hard to find item here in ireland they had it in stock and paid an extra 10 euros for quicker shipping was worth it happy birthday to my stepson
From: Jason O'brien
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