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Information Order status
Information Order status
Order Status
Monday, 11 June 2007 15:52 | Last Updated on Monday, 10 February 2020 14:51 | 
Written by EAJW de Goeij - Pieterse
Once your order has been placed, you will receive an order confirmation though email. In case you do not receive any mail from us, your order has most likely been unsuccesful. Feel free to contact us in doubt.
Your order will be given de status update 'pending' when received and confirmed. We will keep you updated about your order status until your order has been delivered. Changes in your status will be communicated by mail, but the status of your order can always be checked by looking on our website ('Account Maintanence' - 'Order Information'). Please find our various order statusses explained below.
- Pending - Your order has been placed and is received by us. This is the first status possible.
- Reminder - Your payment has not been received. We kindly ask you to send us a response as soon as you have paid the amount due, or if you are under the impression that the amount due has already een transferred.
- Ready - Your order has been assembled by us and is waiting to be picked up (only applies to pick-up orders).
- Paid - The payment of your order has been received.
- Wait - At least one of the requested items is not directly available. Your order will be send as soon as all items can be delivered.
- Notify - Internal status.
- Processing - Your order is taken care of as we speak. It is no longer possible to add anything to your order or to combine multiple orders.
- Problem with address - The delivery label has appeared to be incorrect. The entered address most likely contains a typo or is incomplete. We kindly ask you to check and update your address and send us a confirmation mail afterwards.
- Ready to be send - Your order has been assembled and will be handed over to our delivery agent soon.
- Sent - Your order has been send and will soon be delivered to you. This is a final status.
- Picked up - Your order has been picked up. This is a final status.
- Cancelled - Your order has been cancelled.
- Refunded. Your order has been cancelled and the refund has been transferred.
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Exceptionally fast shipping from NL to UK. Good pricing and quality. Will order again.
The order was received intact but with damage to one of the items, this is the third time this has happened. the dispatch process from Holland is fast and efficient but the delivery by the partner company in the country of destination is completely regrettable, they take a long time which I consider unacceptable...
Easy order. Nice support. Fast shipping. Packaging solid. All products as expected. Will order more from your shop. Thank you
Very fast service and package arrived in perfect condition. Not my first purchase form here, and definitely won't be my last!
Fantastic website and service. I was a little bit nervous with it being based outside the UK, and additional charges for credit card and PayPal transactions, but risked the debit card. No worry needed as goods arrived a few days later and was kept informed. A lot of items are cheaper than Lego direct, but some aren’t, so always compare. I would definitely recommend.
From: Markus Schmidt
Rating:
The order was received intact but with damage to one of the items, this is the third time this has happened. the dispatch process from Holland is fast and efficient but the delivery by the partner company in the country of destination is completely regrettable, they take a long time which I consider unacceptable...
From: FILIPE FIGUEIREDO
Rating:
Easy order. Nice support. Fast shipping. Packaging solid. All products as expected. Will order more from your shop. Thank you
From: Lucija Avguštin
Rating:
Very fast service and package arrived in perfect condition. Not my first purchase form here, and definitely won't be my last!
From: Kyle Tabone Betts
Rating:
Fantastic website and service. I was a little bit nervous with it being based outside the UK, and additional charges for credit card and PayPal transactions, but risked the debit card. No worry needed as goods arrived a few days later and was kept informed. A lot of items are cheaper than Lego direct, but some aren’t, so always compare. I would definitely recommend.
From: Brian Ball
Rating:
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