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Your are now here: Home FAQ Problems with logging into your account

Problems with logging into your account

Question/problem

I would like to order something in your web store, but I am having difficulties with signing in. The steps I took:

  1. I registered with my username and password.
  2. The first login gave the notification "account blocked" (password was correct).
  3. Now I get the notification "incorrect password/account" when I try to log in again. 

Could you please find out what went wrong?

Answer

You are probably one step ahead. After registering with us, you should have received a confirmation mail. You need to activate your account by using the link sent to you in the mail. Only then has your account been activated and is it possible to log in.

Sometimes the confirmation mail ends up in your SPAM folder. Check this folder first! BRICKshop always sends you, of course, mails with order information. It could happen that only the confirmation mail ends up in your SPAM folder. In case you are still not able to find this mail, we kindly ask you to get in touch with us through mail and ask for account activation by hand.

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Latest products

LEGO 76315 Iron Man's Laboratory
LEGO 76315 Iron Man's Laboratory

€ 54,99

Offer valid until 28 April 2025
LEGO Puzzle Butterflies & Blooms
LEGO Puzzle Butterflies & Blooms


LEGO 76312 The Hulk Truck VS Thanos
LEGO 76312 The Hulk Truck VS Thanos

€ 29,99

Offer valid until 28 April 2025
LEGO 77243 Oracle Red Bull Racing RB20 F1 Race Car
LEGO 77243 Oracle Red Bull Racing RB20 F1 Race Car

€ 26,99

Offer valid until 31 March 2025
LEGO 76431 Hogwarts Castle Potions Class
LEGO 76431 Hogwarts Castle Potions Class

€ 39,99


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Received all items in perfect condition. Smooth order processing, excellent packaging, and efficient shipment, like always. Thank you for the fantastic service!
From: May Koskela
Rating:
 
 
 
 
 

Super fast delivery ! Super szybka wysyłka - klocki były następnego dnia.
From: Maciej Kapuściński
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Ordering is quite difficult. If you know what you want there is no where to put the name of the item and search
From: Susan Powell
Rating:
 
 
 
 
 

Super fast dispatching to the rescue of forgetful parents. I appreciate the box with no logos to avoid spoiling surprises ;)
From: Marta Nogueroles
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Processed, Posted, Received within 24hrs of ordering with DHL. Very efficient.
From: Angelo Rowe
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